Returns & Exchanges

At Madeleine Thompson, we want you to be completely satisfied with your luxury knitwear. If for any reason you are not happy with your purchase, we offer a 28-day return window for all unworn items in their original packaging.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare Your Package

Carefully pack your items in their original branded packaging, ensuring all tags remain attached and the garment is in its original condition.

3

Ship Your Items

Print your prepaid shipping label from the portal, affix it to your package, and drop it off at your nearest authorized collection point.

4

Receive Your Refund

Once our quality control team inspects your return, we will process your refund to the original payment method within 5-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing