Frequently Asked Questions
Everything you need to know about our luxury knitwear and services.
What materials are used in Madeleine Thompson collections?
We specialize in ultra-fine luxury cashmere and wool blends. Each piece is crafted from the highest quality natural fibers to ensure exceptional softness, warmth, and durability.
How should I care for my cashmere garments?
To maintain the longevity of your knitwear, we recommend hand washing in cold water with a gentle wool detergent or professional dry cleaning. Always dry flat and never hang your knitwear to avoid stretching.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout. Please note that international orders may be subject to local import duties.
What is your return policy?
We accept returns on all full-priced items within 14 days of delivery, provided they are in their original condition with all tags attached. Sale items may be subject to different conditions as specified at the time of purchase.
How do I determine my size?
Our pieces generally fit true to size, though some styles are designed for a relaxed or oversized aesthetic. Please refer to the size guide on each product page for specific measurements.
Can I modify or cancel my order after it has been placed?
We aim to process orders as quickly as possible. If you need to make a change, please contact our customer service team immediately. Once an order has been dispatched, we are unable to make further modifications.